--- title: Aldermore Bank's Business Transformation description: Hear about Aldermore Bank - one of the most successful challenger banks of recent years - about how they transformed the business, starting from the HR function. image: https://info.adviserplus.com/hubfs/Stock%20images/architectural-design-architecture-banks-351264-1.jpg --- [![AdviserPlus](https://info.adviserplus.com/hs-fs/hubfs/AP%20-%20EPG%20Company%20logo-4.png?width=1000&height=103&name=AP%20-%20EPG%20Company%20logo-4.png "AdviserPlus")](https://adviserplus.com/) # **HR Transformation** # The Aldermore Bank Story ## Can HR really lead business transformation?   We’ve all heard the buzzwords. HR transformation. Mass globalisation. Robotics and AI. The agile HR leader. But what does it all actually mean? Are they over-used terms with no real meaning for most HR leaders?   [![Read Blog](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/4399180/14d854d2-aecb-43a8-869b-24806b80307b.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/4399180/14d854d2-aecb-43a8-869b-24806b80307b)   ## 3 steps to HR transformation   If you want HR to adopt a strategic role in your business, it’s important to consider factors outside your traditional HR metrics. You need to find the best way to measure performance, not just at an individual level, but across the organisation.   [![Read Blog](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/4399180/d368bcc9-4398-4f7a-846b-51f5d7ec64dd.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/4399180/d368bcc9-4398-4f7a-846b-51f5d7ec64dd)   ![Hand inserting a credit card in an ATM](https://info.adviserplus.com/hubfs/Stock%20images/Hand%20inserting%20a%20credit%20card%20in%20an%20ATM.jpeg) Empowering managers to support HR transformation Aldermore Bank is one of the most successful challenger banks of recent years, experiencing year-on-year growth since it was founded in 2009. Driving a shift in culture helped improve customer and employee satisfaction, which in turn has supported demonstrable business growth.   - Conducted a year-long listening exercise to understand how their HR model could be improved for their managers and their employees; - Discovered that they needed to cement a high-performance culture and provide more support for their people managers; - Invested in an outsourced HR advisory service, to help managers take more direct ownership of day-to-day HR matters, people performance and productivity. As a result, managers are more confident in dealing with HR matters, people performance has improved, and customer satisfaction is up. To find out more, read the case study or watch the webinar where Rob Divall, Group HR Directors explains their journey:   [![Download Case Study](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/4399180/69b0013e-67a6-4812-af8f-aba0430c8b1d.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/4399180/69b0013e-67a6-4812-af8f-aba0430c8b1d)   [![Watch Webinar](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/4399180/28671690-c1e5-4a55-a9e1-4bc5067382ea.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/4399180/28671690-c1e5-4a55-a9e1-4bc5067382ea)     If you'd like any more information on how we can help you transform your business, please get in touch below. [![logo-white](https://consulting.adviserplus.com/wp-content/themes/audit/static/vectors/logo-white.svg "logo-white")](https://adviserplus.com/) - [Blog](https://news.adviserplus.com) - [About Us](https://adviserplus.com/about-us/) - [Contact](https://adviserplus.com/contact-us/) Follow Us - - - - - [Privacy Policy](http://adviserplus.com/privacy-policy/) - Candidate Privacy Policy - GDPR Readiness - Gender Pay Report Copyright © 2018 AdviserPlus.