HR Transformation

The Aldermore Bank Story

Can HR really lead business transformation?

 

We’ve all heard the buzzwords. HR transformation. Mass globalisation. Robotics and AI. The agile HR leader. But what does it all actually mean? Are they over-used terms with no real meaning for most HR leaders?

 

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3 steps to HR transformation

 

If you want HR to adopt a strategic role in your business, it’s important to consider factors outside your traditional HR metrics. You need to find the best way to measure performance, not just at an individual level, but across the organisation.

 

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Empowering managers to support HR transformation

Aldermore Bank is one of the most successful challenger banks of recent years, experiencing year-on-year growth since it was founded in 2009. Driving a shift in culture helped improve customer and employee satisfaction, which in turn has supported demonstrable business growth.
 
  • Conducted a year-long listening exercise to understand how their HR model could be improved for their managers and their employees;
  • Discovered that they needed to cement a high-performance culture and provide more support for their people managers;
  • Invested in an outsourced HR advisory service, to help managers take more direct ownership of day-to-day HR matters, people performance and productivity.
As a result, managers are more confident in dealing with HR matters, people performance has improved, and customer satisfaction is up. To find out more, read the case study or watch the webinar where Rob Divall, Group HR Directors explains their journey:
 
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Watch Webinar
 

 

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