Aldermore Bank is one of the most successful challenger banks of recent years, experiencing year-on-year growth since it was founded in 2009. Driving a shift in culture helped improve customer and employee satisfaction, which in turn has supported demonstrable business growth.
- Conducted a year-long listening exercise to understand how their HR model could be improved for their managers and their employees;
- Discovered that they needed to cement a high-performance culture and provide more support for their people managers;
- Invested in an outsourced HR advisory service, to help managers take more direct ownership of day-to-day HR matters, people performance and productivity.
As a result, managers are more confident in dealing with HR matters, people performance has improved, and customer satisfaction is up. To find out more, read the case study or watch the webinar where Rob Divall, Group HR Directors explains their journey: